Birgit always wanted to make sure that the layout was what I wanted. In my experience, she was a hard-worker, punctual and open to critical input. Overall, I am pleased with the communication process and yet there is still a room for improvement. For instance, we did discuss a lot of details when Birgit was working on the sample chapter except the line and spacing. The line and paragraph spacing looked different in the first proof compared to the sample chapter. Nonetheless, with her solution-focused approach, Birgit fixed the line and spacing according to my preference and the outcome looked perfect in the end.